Last Updated: August 05, 2026
These Terms and Conditions of Use (“Terms”) constitute a legally binding agreement between Gravion Technologies Private Limited, a company incorporated under the provisions of the Companies Act, 2013, having CIN U58201GJ2026PTC181674, and having its registered office at Office No. 501, 5th Floor, Shilp The Address, Sp. Rd, Shilaj, Daskroi, Ahmedabad, Gujarat, India, 380059 (“Gravion”, “BoothCRM”, “We”, “Us” or “our”), and every individual or legal entity accessing, registering for, subscribing to or otherwise using the BoothCRM platform, including its websites, mobile applications, software, dashboards, interfaces, features and related services (collectively, the “Platform”). The Platform is a software-as-a-service solution developed to facilitate business networking, lead generation, customer relationship management, digital business card management, conversation recording, transcription, artificial intelligence-assisted organisation of information and other related business productivity services made available by Gravion from time to time.
These Terms govern your access to and use of the Platform and constitute a binding agreement between you and Gravion. By creating an Account, accessing or using the Platform, subscribing to any of its services or otherwise accepting these Terms through any electronic means made available by the Platform, you acknowledge that you have read, understood and agree to be bound by these Terms. If you access or use the Platform on behalf of a company, partnership, limited liability partnership, proprietorship, trust or any other legal entity, you represent and warrant that you possess the requisite authority to bind such entity to these Terms, and references to “you” and “your” shall include both the individual accessing the Platform and the legal entity on whose behalf such access or use is undertaken.
These Terms shall be read together with the Privacy Policy and any other policies, guidelines or notices expressly incorporated by reference. In the event of any inconsistency between these Terms and the Privacy Policy in relation to the processing of Personal Data, the Privacy Policy shall prevail to the extent of such inconsistency.
1. DEFINITIONS
Unless the context otherwise requires, the following expressions shall have the meanings assigned to them below:
A. “Account” means the registered account created on the Platform through which a Customer and its Authorised Users access and use the Services.
B. “Artificial Intelligence Features” or “AI Features” means the artificial intelligence, machine learning, transcription, optical character recognition (OCR), automated summarisation, sentiment analysis and other automated processing functionalities made available through the Platform from time to time.
C. “Authorised User” means any director, partner, proprietor, employee, consultant, representative, agent or other individual authorised by a Customer to access or use the Platform under the Customer’s Account.
D. “Customer” means the individual or legal entity that registers for, subscribes to or otherwise lawfully accesses the Platform for its own business purposes.
E. “Customer Data” means all information, data, content, business cards, documents, audio recordings, transcripts, notes, communications, contact information, Lead information, files, metadata and other material submitted, uploaded, recorded, stored, generated or otherwise made available by or on behalf of the Customer or its Authorised Users through the Platform, including AI-generated summaries and outputs derived therefrom.
F. “Lead” means any prospective customer, business contact or other individual whose information is collected, uploaded, recorded, stored or otherwise managed through the Platform by or on behalf of a Customer.
G. “Personal Data” shall have the meaning assigned to such term under the Digital Personal Data Protection Act, 2023, together with any rules, regulations, amendments or re-enactments thereof.
H. “Platform” means the BoothCRM software platform, including its websites, mobile applications, dashboards, interfaces, APIs, AI Features, digital business card services, customer relationship management functionalities and all related software, features and services made available by Gravion.
I. “Services” means the subscription-based services, functionalities and features provided through the Platform from time to time.
J. “Subscription” means the right granted by Gravion to the Customer to access and use the Platform and the Services in accordance with the subscription plan purchased by the Customer.
K. “Terms” means these Terms of Use, together with any schedules, policies or documents expressly incorporated herein by reference.
2. ACCOUNT REGISTRATION
A. Eligibility: The Platform is intended solely for business and commercial use. You represent and warrant that you possess the legal capacity and authority to enter into these Terms and to perform your obligations hereunder. Where you access or use the Platform on behalf of a legal entity, you further represent and warrant that you are duly authorised to bind such entity to these Terms and that such entity shall remain responsible for all acts and omissions of its Authorised Users.
B. Access: Access to the Platform requires the creation of an Account. You agree to provide complete, accurate and up-to-date information during registration and to promptly update such information whenever necessary to ensure that it remains accurate. Gravion reserves the right to refuse registration, suspend an Account or require the correction of inaccurate or incomplete information where reasonably necessary for the security, integrity or lawful operation of the Platform.
C. Account Security: The Customer shall be responsible for maintaining the confidentiality of its Account credentials and for restricting access to the Platform to its Authorised Users. All activities undertaken through an Account shall be deemed to have been carried out by or on behalf of the Customer unless the Customer has previously notified Gravion of any unauthorised access or compromise in accordance with these Terms. The Customer shall immediately notify Gravion upon becoming aware of any unauthorised access to, use of or compromise of its Account.
D. Enterprise Administration: Where an Account permits multiple Authorised Users, the Customer shall designate one or more administrative users authorised to manage access permissions, invite or remove Authorised Users, configure account settings and otherwise administer the Account. The Customer acknowledges and agrees that Gravion may rely upon instructions received from such administrative users in relation to the operation and management of the Account.
E. Acceptance of Responsibility: The Customer shall remain solely responsible for ensuring that all Authorised Users comply with these Terms. Any act or omission of an Authorised User in connection with the Platform shall be deemed to be the act or omission of the Customer for the purposes of these Terms.
3. PLATFORM SERVICES
A. Nature of the Platform: BoothCRM is a subscription-based software-as-a-service platform designed to facilitate lead generation, customer relationship management, digital business card management, conversation recording, transcription, artificial intelligence-assisted organisation of information and other related business productivity services. The features and functionalities made available through the Platform may vary depending upon the Customer’s Subscription, configuration, integrations or other commercial arrangements. The Customer acknowledges that BoothCRM is a technology platform that enables the collection, organisation and management of Customer Data submitted by or on behalf of the Customer. Gravion does not participate in the Customer’s business operations, sales activities or customer interactions and does not independently verify, monitor or supervise the legality, accuracy, completeness or reliability of Customer Data or the manner in which it is collected or submitted to the Platform, except to the extent expressly required under applicable law or these Terms.
B. Subscription: Subject to these Terms and payment of all applicable Subscription fees, Gravion grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Platform during the applicable Subscription solely for the Customer’s own internal business purposes. Access to the Platform is provided through the internet and may depend upon third-party infrastructure, communication networks and service providers that are outside Gravion’s reasonable control. While Gravion shall use commercially reasonable efforts to maintain the availability and performance of the Platform, the Customer acknowledges that temporary interruptions, scheduled maintenance, upgrades, security measures or circumstances beyond Gravion’s reasonable control may affect the availability or functionality of the Platform from time to time.
C. Improvements: Gravion may, from time to time, modify, improve, replace, suspend or discontinue any aspect of the Platform, including its features, functionalities or underlying technologies, for operational, commercial, legal or technical reasons. Such changes may include the introduction of new features, modification of existing functionalities or withdrawal of features that are no longer commercially or technically viable. Where Gravion introduces trial, beta, preview or experimental features, such features are provided on an “as is/ as available” basis for evaluation purposes and may be modified or withdrawn at any time without prior notice. Gravion shall use reasonable efforts to ensure that any modifications do not materially deprive the Customer of the core functionality of its active Subscription.
4. CUSTOMER DATA
A. Customer Control: The Customer acknowledges that all Customer Data submitted to or generated through the Platform is collected, recorded, uploaded, managed and otherwise made available by or on behalf of the Customer and its Authorised Users in connection with the Customer’s own business operations. Gravion provides the technological infrastructure through which Customer Data may be captured, organised, processed and managed, but does not independently determine the purpose for which Customer Data is collected, the manner in which it is collected, the individuals from whom it is collected, or the business decisions made by the Customer in relation thereto. Except where expressly stated in these Terms or required under applicable law, Gravion does not monitor, supervise, validate or verify Customer Data prior to its submission to the Platform.
B. Collection of Customer Data: The Customer shall ensure that all Customer Data submitted to the Platform has been lawfully collected and that the Customer possesses all rights, permissions, authorisations and lawful bases necessary to collect, use, record, upload, process and otherwise make such Customer Data available through the Platform. Without limitation, where the Customer records conversations, captures business cards, collects contact information or otherwise obtains Personal Data relating to any third party through the Platform, the Customer shall be solely responsible for ensuring compliance with all applicable laws governing the collection and processing of such information, including any requirements relating to notice, consent, authorisation or other lawful basis applicable in the relevant jurisdiction. The Customer further acknowledges that Gravion neither verifies nor assumes responsibility for determining whether any particular collection activity complies with applicable law.
C. Processing of Customer Data: Customer Data shall be processed by Gravion solely for the purpose of providing, operating, maintaining, securing and improving the Platform and performing the Services requested by the Customer in accordance with these Terms and the Privacy Policy. Nothing contained in these Terms shall be construed as transferring ownership of Customer Data to Gravion. Subject to these Terms, the Customer retains all rights, title and interests in and to Customer Data. Where Customer Data includes Personal Data, Gravion shall process such Personal Data in accordance with the Privacy Policy and applicable law.
D. Customer Responsibilities: The Customer shall remain solely responsible for:
i. the accuracy, completeness and legality of Customer Data;
ii. ensuring that Customer Data does not infringe the intellectual property, privacy, confidentiality or other legal rights of any third party;
iii. determining the purposes for which Customer Data is collected and processed;
iv. reviewing any summaries, transcriptions, analyses or other outputs generated through the Platform before relying upon them in connection with any commercial or legal decision;
v. maintaining appropriate internal policies, permissions and procedures governing the use of the Platform by its Authorised Users;
vi. The Customer acknowledges that the Platform is intended to assist in organising and managing Customer Data and does not replace the Customer’s independent business judgement, legal compliance obligations or professional decision-making.
E. Rights in Customer Data: The Customer represents and warrants that neither the submission nor the processing of Customer Data through the Platform shall violate any applicable law, contractual obligation, confidentiality obligation or third-party right. The Customer grants Gravion a limited, non-exclusive, worldwide, royalty-free licence during the Subscription Term to host, store, reproduce, transmit, process and otherwise use Customer Data solely to the extent necessary to operate, maintain, secure, support and improve the Platform and perform the Services contemplated under these Terms. Such licence shall automatically terminate upon the deletion of Customer Data or termination of the Subscription, except to the extent continued retention or processing is required under these Terms, the Privacy Policy or applicable law.
5. ARTIFICIAL INTELLIGENCE
A. Certain features of the Platform utilise artificial intelligence, machine learning, transcription, optical character recognition, automated summarisation, sentiment analysis and other automated technologies to assist Customers in recording, organising, analysing and managing Customer Data. The Customer acknowledges that these AI Features are intended solely to assist in the efficient organisation and presentation of information and do not replace independent human judgement, professional advice or commercial decision-making.
B. Outputs generated through the AI Features, including transcriptions, summaries, sentiment analysis, categorisations, extracted information, recommendations or other automated outputs (“AI Outputs”), are generated algorithmically based upon Customer Data and may contain inaccuracies, omissions, ambiguities or other errors. Gravion does not represent or warrant that any AI Output will be complete, accurate, reliable, suitable for any particular purpose or free from error. The Customer shall independently review and verify all AI Outputs before relying upon them for any commercial, legal, financial, regulatory or operational purpose. The Customer acknowledges that any decision taken on the basis of AI Outputs shall remain the sole responsibility of the Customer.
C. Gravion may utilise third-party artificial intelligence service providers, transcription providers or other technology providers in connection with the operation of the AI Features. Such processing shall be undertaken solely for the purpose of providing the AI Features and in accordance with the Privacy Policy. Gravion does not control the operation of third-party artificial intelligence models and shall not be liable for the performance, availability or outputs generated by such third-party technologies.
D. Gravion reserves the right to modify, suspend, replace or discontinue any AI Feature where reasonably necessary for operational, commercial, technical, legal or regulatory reasons, including where required to improve performance, maintain security, comply with applicable law or address changes introduced by third-party technology providers.
6. ACCEPTABLE USE AND RESTRICTIONS
A. The Customer shall use the Platform solely for its own lawful internal business purposes and strictly in accordance with these Terms, the Privacy Policy and all applicable laws. The Customer shall be responsible for ensuring that all Authorised Users access and use the Platform only for legitimate business activities and in compliance with these Terms.
B. The Customer shall not, and shall ensure that its Authorised Users do not:
i. access or use the Platform for any unlawful, fraudulent, misleading or deceptive purpose;
ii. use the Platform in any manner that infringes or misappropriates the intellectual property, privacy, confidentiality or other legal rights of any third party;
iii. upload, transmit or otherwise introduce any malicious code, viruses, ransomware or other material intended to interfere with, disrupt or compromise the security, integrity or availability of the Platform;
iv. interfere with or attempt to circumvent any authentication, access control, security feature or technical limitation implemented within the Platform;
v. reverse engineer, decompile, disassemble, copy, modify, create derivative works of or otherwise attempt to discover the source code, underlying structure or operation of the Platform, except to the limited extent expressly permitted under applicable law;
vi. access or use the Platform in a manner that imposes an unreasonable or disproportionate burden upon the Platform or its supporting infrastructure or otherwise interferes with the legitimate use of the Platform by other customers;
vii. use the Platform to transmit unsolicited commercial communications, spam or other abusive communications;
viii. use the Platform to collect, record, upload or process Customer Data where such collection or processing would violate applicable law or these Terms; or
ix. knowingly use the Platform in any manner that could reasonably expose Gravion, the Platform or any third party to unlawful activity, regulatory action or material legal liability.
C. Gravion may, where it reasonably believes that the Customer or any Authorised User is using the Platform in breach of these Terms, suspend or restrict access to the Platform, in whole or in part, to the extent reasonably necessary to protect the security, integrity or lawful operation of the Platform, prevent ongoing harm or comply with applicable law. Where reasonably practicable, Gravion shall notify the Customer of the reasons for such suspension and, where capable of remedy, provide the Customer with a reasonable opportunity to cure the relevant breach before permanently terminating access.
7. INTELLECTUAL PROPERTY
A. The Platform, together with all software, source code, object code, algorithms, user interfaces, designs, workflows, databases, documentation, trademarks, logos, trade names, graphics, text, audio-visual content, AI Features and all other materials forming part of the Platform, together with all intellectual property rights subsisting therein, are and shall remain the exclusive property of Gravion and its licensors. Except for the limited rights expressly granted under these Terms, no right, title or interest in the Platform or any intellectual property rights therein is transferred or assigned to the Customer.
B. Subject to these Terms, the Customer shall retain all rights, title and interests in and to Customer Data. Nothing contained in these Terms shall be construed as transferring ownership of Customer Data to Gravion.
C. The Customer shall not remove, obscure, alter or interfere with any proprietary notice, copyright notice, trademark, logo or other proprietary designation appearing on or within the Platform.
D. Where the Customer voluntarily provides Gravion with suggestions, recommendations, enhancement requests, comments or other feedback relating to the Platform (“Feedback”), the Customer grants Gravion a perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable right to use, reproduce, modify, implement and otherwise exploit such Feedback without restriction and without any obligation to provide compensation or attribution to the Customer, provided that such Feedback does not include Customer Data or Confidential Information.
8. SUBSCRIPTION
A. Access to the Platform is provided on a subscription basis and is subject to the Subscription plan purchased by the Customer. The scope of the Services, features, usage limits, number of Authorised Users, storage limits and other commercial terms applicable to the Customer shall be determined by the applicable Subscription plan communicated by Gravion from time to time.
B. Unless expressly stated otherwise, all fees are exclusive of applicable taxes, duties and governmental levies, which shall be borne by the Customer.
C. Unless otherwise agreed in writing, Subscription fees are non-refundable once the relevant Subscription has commenced. Nothing contained in these Terms shall prevent Gravion from voluntarily issuing credits, refunds or other commercial adjustments at its sole discretion.
D. Gravion may suspend or restrict the Customer’s access to the Platform where:
i. Subscription fees remain unpaid beyond the applicable payment period;
ii. the Subscription expires without renewal;
iii. the Customer commits a material breach of these Terms that remains incapable of remedy or, where capable of remedy, is not cured within a reasonable period after notice;
iv. such suspension is reasonably necessary to comply with applicable law or any lawful governmental or regulatory direction.
E. Either party may terminate the Subscription in accordance with the applicable Subscription plan or any separate commercial arrangement governing the Subscription. Gravion may immediately terminate the Customer’s access where continued provision of the Services would be unlawful or where the Customer repeatedly or materially breaches these Terms.
F. Upon termination or expiry of the Subscription:
i. the Customer’s right to access and use the Platform shall immediately cease;
ii. Gravion may disable access to the Account;
iii. Customer Data shall thereafter be retained, deleted or otherwise processed in accordance with the Privacy Policy and applicable law;
iv. termination shall not affect any rights, obligations or liabilities accrued prior to the effective date of termination.
9. LIABILITY
A. The Platform is provided as a technology solution to facilitate the organisation and management of Customer Data. Except as expressly provided under these Terms or required under applicable law, Gravion makes no representation or warranty, whether express, implied or statutory, regarding the uninterrupted availability, merchantability, fitness for a particular purpose, accuracy, reliability, compatibility or non-infringement of the Platform or any Services provided through it.
B. Without limiting the generality of the foregoing, Gravion does not warrant or represent that:
i. the Platform will operate without interruption or error;
ii. Customer Data or AI Outputs will be accurate, complete or suitable for any particular purpose;
iii. use of the Platform will guarantee business outcomes, customer acquisition, lead conversion or commercial success; or
iv. the Platform will independently verify the legality, authenticity or accuracy of Customer Data submitted by the Customer.
C. To the fullest extent permitted under applicable law, Gravion shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential loss, including any loss of profits, business opportunities, goodwill, anticipated savings, reputation or data, arising out of or relating to the Customer’s access to or use of the Platform.
D. Subject to applicable law, Gravion’s aggregate liability arising out of or in connection with these Terms, whether in contract, tort including negligence, statute or otherwise, shall not exceed the total Subscription fees actually received by Gravion from the Customer during the twelve (12) months immediately preceding the event giving rise to the relevant claim.
E. The Customer shall indemnify, defend and hold harmless Gravion, its directors, officers, employees and affiliates from and against all losses, liabilities, claims, proceedings, penalties, damages, costs and expenses including reasonable legal fees arising out of or in connection with:
i. any breach of these Terms by the Customer or its Authorised Users;
ii. Customer Data submitted to or processed through the Platform;
iii. the Customer’s failure to obtain any notice, consent, authorisation or other lawful basis required for recording conversations or collecting Personal Data;
iv. infringement of any third-party intellectual property, privacy, confidentiality or other legal rights arising from Customer Data; or
v. the Customer’s unlawful or negligent use of the Platform.
10. GENERAL
A. Amendments: Gravion may amend these Terms from time to time to reflect changes in applicable law, the Platform, its commercial practices or operational requirements. The revised Terms shall become effective upon publication on the Platform or on such later date as may be specified therein. Continued access to or use of the Platform after the effective date of the revised Terms shall constitute acceptance of such revisions.
B. Governing Law: These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts having jurisdiction at Ahmedabad, Gujarat shall have exclusive jurisdiction over all disputes arising out of or relating to these Terms or the use of the Platform.
C. Assignment: The Customer shall not assign, transfer or otherwise deal with any of its rights or obligations under these Terms without the prior written consent of Gravion. Gravion may assign or transfer its rights and obligations under these Terms to any affiliate, successor or purchaser of its business.
D. Severability: If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or competent authority, such provision shall be severed only to the extent necessary, and the remaining provisions shall continue in full force and effect.
E. Waiver: No failure or delay by either party in exercising any right or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any further exercise of that or any other right or remedy.
F. Force Majeure: Neither party shall be liable for any delay or failure in performing its obligations under these Terms to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, civil unrest, epidemics, pandemics, governmental restrictions, interruption of telecommunications or internet services, cyber-attacks affecting critical infrastructure or other events of a similar nature, provided that the affected party takes reasonable steps to mitigate the effects of such event.
G. Supersession: These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between the parties in relation to the Customer’s access to and use of the Platform and supersede all prior discussions, negotiations, representations and understandings relating thereto.
H. Notices: Any notice required to be given by the Customer under these Terms shall be sent to the contact details made available by Gravion from time to time. Gravion may provide notices to the Customer through the Platform, by email, through the Customer’s registered Account or by any other reasonable electronic means.